Privacy Policy
Effective Date: 2/20/2026
Pioneer Web Electric Cooperative (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with our services, or engage with us in other ways.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information that you provide to us directly, as well as information automatically collected when you visit our website or use our services. This information may include:
- Personal Information: Name, email address, phone number, mailing address, account information, payment information, and any other information you provide to us when you create an account, subscribe to our services, or contact us.
- Usage Information: Information about your interactions with our website, such as your IP address, browser type, operating system, pages visited, time spent on our site, and other usage data.
- Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your use of our website. Cookies help us improve your user experience by remembering your preferences and enabling certain functionalities.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our services
- To process your payments and manage your account
- To communicate with you about your account, services, and updates
- To respond to your inquiries and provide customer support
- To personalize your experience on our website
- To comply with legal obligations
- To monitor and analyze website usage for performance and security purposes
- To send you promotional emails, newsletters, or other marketing communications (with your consent, where required)
3. How We Share Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, customer support, or IT services. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
- Legal Requirements: We may disclose your information if required by law, regulation, or legal process (e.g., a subpoena or court order), or if we believe in good faith that such disclosure is necessary to protect our rights, property, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred as part of the transaction. We will notify you if your personal information is transferred to a third party.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
5. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:
- Access, correct, or update your personal information
- Request the deletion of your personal information
- Object to the processing of your personal information
- Request a copy of the personal information we hold about you
If you wish to exercise any of these rights, please contact us using the contact information below.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and collect usage data on our website. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.
For more information about our use of cookies, please refer to our Cookie Policy [if applicable].
7. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, please contact us:
- Email: hello@pioneer.coop
- Phone: (503) 357-2105
- Mail: PO Box 1306, North Plains, OR 97133
Thank you for trusting Pioneer Web Electric Cooperative with your personal information. We are committed to protecting your privacy and providing a secure and trustworthy experience.