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Serve as the primary point of contact for utility members, managing inquiries, resolving billing issues, and providing exceptional account support to ensure a seamless service experience across our territory.What You'll Do
- Respond to member inquiries regarding utility accounts, service connections, billing adjustments, and reporting service outages.
- Process service requests to establish new accounts, finalize closing accounts, and coordinate standard service transfers.
- Educate utility members on active energy efficiency programs, payment assistance options, and digital portal navigation.
- Maintain precise database records by accurately documenting member interactions, payment histories, and service updates in the CIS
What You'll Bring- High School Diploma or GED equivalent required; any technical certification or college-level coursework is a plus.
- 2+ years of experience working in customer support, call center operations, or a structured utility billing environment.
- Strong digital literacy including quick data entry skills and experience navigating multi-screen CRM software systems.
- Excellent problem-solving abilities and an empathetic communication style equipped to handle escalated member concerns calmly.